Fulfillment Policy

Service description

FOCAL RAYS is a cloud software platform that delivers professionally enhanced real estate photos. Users upload property images through app.focalrays.org; our system processes those images (including lighting correction, color balancing, perspective improvements, and related enhancements) and returns listing-ready outputs digitally.

Typical turnaround is approximately minutes for standard jobs, subject to volume, file quality, and queue conditions. Status and downloads are provided through your FOCAL RAYS account dashboard.

Security & payments

• Payment collection is handled by PCI-compliant providers such as Stripe.
• FOCAL RAYS does not store full credit card numbers on our servers.
• Account access is protected through modern authentication practices. You are responsible for safeguarding your login credentials.

Photos & pricing

All charges are in Canadian dollars (CAD) before applicable tax. Current public pricing is:

• Pay as you go and both packs are one-time purchases. They do not renew automatically.
• A purchased balance stays on the account until it is used. It can be used across properties. Free trial photos are not taken from a pack.
• One photo is one delivered edit of one source file. Editorial, HDR, and Twilight are the same edit. Another version of the same photo uses another photo.
• Monthly plans are not offered.

See live pricing at app.focalrays.org/pricing.

Accepted payment methods

Subject to Stripe availability in your region, FOCAL RAYS may accept:

Content & use restrictions

• Services are intended for real estate, architecture, and professional listing photography.
• We may reject or remove jobs that include illegal, explicit, abusive, or otherwise restricted content, or that violate applicable law or platform abuse policies.
• Orders rejected for policy violations may be canceled without refund where appropriate.

Cancellation policy

Before processing

If you have purchased photos and have not used them on a job, the unused balance stays on your account. Contact support if you need help with a purchase error. Leaving checkout before payment adds no photos.

After upload / processing

Once a photo has been delivered, that photo is used. A different edit of the same source photo uses another photo.

Renewal

New purchases do not renew. There is no monthly plan to cancel.

Refund policy

We aim for consistently high-quality, listing-ready results. Because FOCAL RAYS is a digital service fulfilled through one-time photo purchases:

• Used photos: Photos used to deliver an edited image are generally non-refundable.
• Failed processing: If an edit fails and no usable output is produced through no fault of yours, email us and we restore that photo so you can retry without buying another.
• Quality concerns: Contact us promptly with the job reference and a brief description of the issue. We may, at our discretion, reprocess the photo, restore it, or offer a partial or full refund as a goodwill remedy.
• Add-on services: Specialized add-ons (where offered) are generally non-refundable once delivered.

To request a review, email login@focalrays.org with your account email, job link or ID, and a short summary of the issue.

Delivery policy

Delivery method

All edited photos are delivered digitally via your FOCAL RAYS dashboard at app.focalrays.org. You may also receive email notifications when jobs complete.

Turnaround time

Most orders are fulfilled within approximately minutes. Complex sets, peak demand, or upstream processing delays may extend delivery. We will work to communicate material delays when practical.

Supported formats

We accept common professional formats including JPEG and many RAW camera formats (availability may vary by camera manufacturer). Outputs are typically returned as high-quality JPEGs optimized for MLS and web use.

Returns

As a digital service, physical returns do not apply.

Customer support

Last updated: July 10, 2026 · FOCAL RAYS · Canada (CAD)